Frequently Asked Questions

Backset is the distance from the door edge to the centre of the cylinder hole in the lock. Measure with a ruler from the edge to the cylinder hole centre. Standard values in Estonia: 50, 55, 60 mm for entrance doors and 45 mm for interior doors. The correct backset is critical — otherwise the lock will not fit your door.

PZ is the European cylinder profile (Profilzylinder). Length is measured from the centre to each side, e.g. 30+30 mm = a 60 mm long cylinder. Length must match the door thickness — too short means the lock will not work; too long lowers break-in resistance.

Yes! Our locksmiths provide non-destructive car unlocking and 24/7 emergency door lockout assistance across Tallinn and Harjumaa. Average response time is 30 minutes. Proof of ownership is required.

Professional smart lock installation (Yale Doorman, Tedee, Nuki, etc.) takes approximately 2 to 3.5 hours. This includes pocket mortising/widening, mechanical alignment and complete mobile app and credential setup.

Yes. Add a product to the cart — eligible items show «Installation available +€X». Pick it at the cart step, and our locksmith arrives within 1–2 days. Installation is available in Tallinn and surroundings.

Lukk.ee accepts payments via LHV, Swedbank, SEB, Luminor, Coop, Citadele and Revolut bank links, as well as Visa/Mastercard, Apple/Google Pay. Payments are securely processed by EveryPay (LHV Pank).

Items in Tallinn warehouse are dispatched within 1 business day. Partner warehouse (Lithuania) items take 2–4 business days. Delivered via Unisend parcel lockers or door-to-door courier.

Yes, retail buyers enjoy a 14-day return period and all products and installation work come with an official 2-year warranty.

A standard door lock can be replaced by an experienced DIYer. For smart locks, heavy-duty mortising and high-security cylinders we recommend booking a certified technician.